Atom Bank has implemented a new process automation platform as part of a wider technology programme aimed at improving efficiency, reducing processing times and supporting future growth in its commercial lending business.
The lender has successfully deployed the Flowable process automation engine across its commercial lending operations, creating a bespoke workflow architecture designed to streamline loan origination and enhance operational scalability.
According to Atom Bank, the implementation is intended to reduce processing times throughout the commercial mortgage journey while providing a foundation for future artificial intelligence capabilities, including AI-assisted underwriting.
The bank said the new platform has already delivered reductions of up to 30% in average handling times between application and Agreement in Principle, with further efficiencies expected as the technology becomes more embedded across the business.
Atom added that the system will enable it to increase processing capacity without requiring a corresponding increase in headcount, while replacing manual processes with automated workflows designed to improve resilience and reduce operational risk.
BROKER BENEFITS
For brokers, the new platform provides a secure portal featuring real-time case tracking and structured information capture aligned to lending decision requirements.
The bank said the technology will help reduce administrative workloads, allowing lending specialists to focus more closely on managing complex cases and supporting brokers throughout the transaction process.
Tom Renwick (pictured), head of business lending at Atom Bank, says: “An integral element of Atom’s competitive position will be our ability to complete transactions faster than competitors through a combination of market-leading technology and smart process engineering.
“By unleashing the full potential of our team and automating repetitive processes, we are delivering a lending platform that redefines speed and efficiency in the market.
“Ultimately, this allows us to cultivate fiercely loyal broker advocates via exceptional user experiences and increase our market share.”
He adds: “With the improved technology at our disposal, Atom is uniquely equipped to scale operations up without a proportional increase in fixed overheads.
“This deployment future-proofs the bank’s composable architecture, ensuring it can adapt instantly to evolving broker needs and market opportunities.”
The implementation forms part of Atom Bank’s broader strategy to enhance its commercial lending proposition through technology-led process improvements while creating a platform capable of supporting future AI integration.
